IT Service Management Cruise to Excellence

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Agenda

Thursday May 15 - Day 1
8:00-9:00	Registration and Continental Breakfast
9:00-10:00	Keynote: Extracting the Essense of ITIL V2 and V3. Malcom Fry
10:00-10:45	Break
10:45-11:45	The Art of Service Inovation. John Collier
11:45:13:00	Lunch
13:00-15:30	Workshop: MiTech presents *Rethinking IT*
	Workshop: Newscale presents *Actionable Service Catalogue*
15:30-16:00	Break
16:00-17:00	Federating Configuration Management Databases (CMDBs). John Conner
17:00-19:00	Evening Fun Activities

Friday May 16th - Day 2
08:00-09:00	Continental Breakfast
09:00-10:30	Workshop: CA presents The Stock Exchange Simulation
	Workshop: ASG presents *IT Service Management Automation*
10:30-11:00	Break
11:00-12:00	Workshops continue
12:00-13:30	Lunch
13:30-14:30	Frontpage presentation. *Brenda Iniguez*
14:30-15:00	Break
15:00-16:00	ITIL Metrics That Mater. *Randy Steinberg*
16:00-16:15	Break
16:15-17:15	Successful buessines are not built on processes, but on people. *Paul Webb*
17:15-19:00	Evening activities, raffles, Bingo Cards, and Refreshments