HOME  |  TRAINING  |  CONTACT US
 
   
 
 
 
 
 
 

 

Agenda

 
 

 

 
Thursday May 15 - Day 1
8:00-9:00Registration and Continental Breakfast
9:00-10:00Keynote: Extracting the Essense of ITIL V2 and V3.  Malcom Fry
10:00-10:45Break
10:45-11:45The Art of Service Inovation.  John Collier
11:45:13:00Lunch
13:00-15:30

Workshop: MiTech presents Rethinking IT

 

Workshop: Newscale presents Actionable Service Catalogue

15:30-16:00Break
16:00-17:00

Federating Configuration Management Databases (CMDBs).  John Conner

17:00-19:00Evening Fun Activities

Friday May 16th - Day 2
08:00-09:00Continental Breakfast
09:00-10:30

Workshop: CA presents The Stock Exchange Simulation

 

Workshop: ASG presents IT Service Management Automation

10:30-11:00Break
11:00-12:00Workshops continue
12:00-13:30Lunch
13:30-14:30Frontpage presentation.  Brenda Iniguez
14:30-15:00Break
15:00-16:00ITIL Metrics That Mater.  Randy Steinberg
16:00-16:15Break
16:15-17:15Successful buessines are not built on processes, but on people.  Paul Webb
17:15-19:00Evening activities, raffles, Bingo Cards, and Refreshments