Presented by Malcom Fry, ITIL Author and industry expert, CA

.

The Art of Service Innovation!
Presented by John Collier,  Sr VP - IT Strategy, Architecture, and Pre-Production, Countrywide

In today's competitive landscape, service innovation must be at the forefront of every technology leaders mind.  It's a business enabler that can drive speed-to-market, reduce cost and help self-fund innovation.  

During this presentation, you'll learn about a service strategy that enhanced investment decisions and provided a foundation for improved IT management.  Discover a service approach that will reduce costs and provide opportunities for more creative and innovative service solutions.You'll learn:

• How to formulate a compelling service strategy
• The challenges to developing a viable services roadmap and how to overcome them
• How to use service strategies to self-fund innovation
• The secret to a successful technical service blueprint  

Presented by Rodrigo Flores, CTO, newScale

Rodrigo Flores is the founder and CTO of newScale, the leading provider of IT Service Catalog and Service Portfolio Management software solutions.   Rodrigo is an active member of the IT Service Management Forum (itSMF), has more than 20 years experience in IT management, and has advised hundreds of IT organizations on their IT Service Catalog initiatives.  

As one of world's preeminent IT Service Catalog experts, Rodrigo writes and speaks extensively on the subject.  He recently co-authored a book entitled "Defining IT Success Through the Service Catalog" (Van Haren Publishing).  Over the past 18 months, Rodrigo has led Service Catalog training courses across the U.S. and Europe for over more than 500 IT executives and ITIL practitioners.    

Rodrigo is a nationally recognized speaker at ITIL events including the February 2007 Pink Elephant IT Service Management Conference in Las Vegas; the September 2006 itSMF USA National Conference in Salt Lake City; the San Francisco itSMF LIG in May 2006; the August 2006 Pink Elephant IT Governance conference in Orlando; and the June 2005 HP Software Forum 2005 in Denver.

Successful business are not built on processes, they are built on people
Presented by Paul Webb, Vice President, Gartner

Federating Configuration Management Databases (CMDBs)
Presented by John Conner, CTO, ASG

Please join ASG CTO John Connor, to discover how companies are approaching the implementation and federation of Configuration Management Databases (CMDBs) as the foundation of Business Service Management (BSM). ASG will share market findings and feedback from more than 100 CIOs on how they are successfully implementing CMDBs and BSM solutions. ASG’s approach to CMDB technology begins with a metadata repository to federate configuration information in a way that is scalable and adaptable to any industry.

ITIL Metrics That Matter - Providing Results That Support Decision and Strategy at the Senior Management Level
Presented by Randy Steinberg, Managing Consulting Partner, Migration Technologies

Presented by Brenda Iniguez, ITIL Service Manager, Frontrange